Question 1

What is PrimeStack?

Accepted Answer

PrimeStack is an all-in-one website platform for Malaysian businesses. You can build a professional website in 5 minutes without coding.

Question 2

How do I get started?

Accepted Answer

Choose a template, customize it with your business information, and click publish. Everything can be done in 5 minutes.

Question 3

Can I use my own domain?

Accepted Answer

Yes! Shop and Business plans include custom domains. You can use myshop.com instead of myshop.hema.my.

Question 4

Is customer support available?

Accepted Answer

Yes. We have support via email, WhatsApp, and phone. Support available in Bahasa Melayu and English.

Question 5

Is PrimeStack eligible for the MDEC Digital Grant?

Accepted Answer

Yes, all PrimeStack plans are eligible for MDEC Digital Grants up to RM5,000. We help you apply.

Question 6

How long does it take to build a website?

Accepted Answer

With our templates, you can build and publish a website in 5-10 minutes. For more complex customizations, it may take a few hours.

Question 7

Can I change plans?

Accepted Answer

Yes, upgrade or downgrade anytime. Changes take effect immediately.

Question 8

Is there a contract?

Accepted Answer

No. Pay monthly, cancel anytime. Annual plans are paid once per year.

Question 9

What about the MDEC Digital Grant?

Accepted Answer

All PrimeStack plans are eligible for MDEC grants up to RM5,000. We help you apply.

Question 10

What payment methods are accepted?

Accepted Answer

FPX (bank transfer), credit/debit cards, and GrabPay.

Question 11

What happens if I exceed storage?

Accepted Answer

We'll notify you and suggest an upgrade. Your website won't be affected.

Question 12

Are the websites mobile-friendly?

Accepted Answer

Yes! All our templates automatically adapt to phones, tablets, and computers. No extra work required.

Question 13

Is my website secure (SSL)?

Accepted Answer

Yes, every website is protected with free SSL. Your website will use HTTPS and customer data is secure.

Question 14

Can I track website traffic?

Accepted Answer

Yes, we provide analytics for all paid plans. You can see visitor counts, where they come from, and more.

Question 15

Can I add a blog?

Accepted Answer

Yes! Shop and Business plans include an integrated blog. You can write articles and attract customers via Google.

Question 16

How about SEO?

Accepted Answer

All PrimeStack websites are SEO-optimized with meta tags, automatic sitemaps, and Google-friendly structure.

Question 17

Can I connect Google Analytics?

Accepted Answer

Yes, you can connect Google Analytics, Facebook Pixel, and other analytics tools on Shop and Business plans.

Question 18

Do I need tech experience?

Accepted Answer

No. We provide 3-day training that covers everything you need to know.

Question 19

How much capital do I need?

Accepted Answer

Zero. No registration fees. You just need a smartphone and enthusiasm.

Question 20

How much can I expect to earn?

Accepted Answer

Active agents typically earn RM2,000-5,000/month part-time, RM5,000-12,000/month full-time.

Frequently Asked Questions